← Back to Chapter 10
🏠 Chapter 10 · A2 — Exercise 3: Standing Your Ground
Your landlord wants to charge you for damage you didn't cause. You stay calm, stay polite — and you win.
Polite assertiveness in a second language is one of the hardest real-world skills. Today you practise it — and prove you can handle a tense conversation entirely in Spanish.
Phase 1 of 3 — Vocabulary
Words you need to know
Study these 10 expressions. You'll use them to defend yourself calmly and firmly in a landlord dispute.
el desperfecto
→
the damage / defect
la avería
→
the breakdown / malfunction
el inquilino
→
the tenant
el propietario
→
the landlord / owner
el inventario
→
the inventory
responsable
→
responsible
el contrato
→
the contract
reclamar
→
to make a formal complaint / claim
por escrito
→
in writing
injusto/a
→
unfair / unjust